Terms

Handrax answers your team's questions from documents you provide, inside the tools they already work in, and highlights the relevant control on the page. It is read-only: it never writes to your systems.

We provide it as a service over the internet. There is no on-premise installation and no licence to the software itself.

You keep all rights to everything you send us. We hold it to run the service for you and for nothing else: we do not train models on it, we do not use it to serve any other customer, and we do not sell or share it. Each customer's content is isolated at the database level.

You confirm you are entitled to give us the documents you upload, and that you will not upload special-category personal data (health, biometric, and the rest of Article 9 GDPR) The product is built for operating procedures, not personnel files.

Answers are generated from your own documents and cite the source they came from. They can still be wrong, incomplete, or out of date if your documents are. Nothing the product outputs is legal, financial, medical or professional advice, and a person remains responsible for decisions taken in your business.

Where the documents do not support an answer, the product refuses rather than guessing, and records the gap for your admin. That behaviour is a design commitment, not a guarantee of correctness.

Pilots run for four weeks at the price quoted, invoiced up front along with the one-off setup fee. After the pilot the service continues month to month at the agreed per-seat price until either side stops it.

Either side may end a month-to-month subscription with 30 days' notice, effective at the end of the current month. Invoices are payable within 14 days. Prices exclude VAT.

We aim for the service to be available during your working hours and we monitor it, but we do not offer a contractual uptime guarantee at pilot pricing. Planned maintenance is announced in advance where it will be noticeable.

You can ask us to delete your workspace at any time. Deletion removes the documents, the search index and the question history together. There is no archived copy and no retention period. On request before deletion we will export your documents and your question history.

We may suspend a workspace for non-payment after written notice, or immediately if it is being used unlawfully. Suspension is not deletion; your data is untouched while suspended.

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, our total liability in any twelve-month period is capped at the fees you paid us in that period, and neither side is liable for indirect or consequential loss.

We will give you at least 30 days' notice by email before a change that materially affects you. If you do not accept it, you may end the subscription before it takes effect and we will refund any period paid for in advance.

These terms are governed by the law of Germany, and the courts of our registered seat have exclusive jurisdiction. Data protection is covered separately by our data processing agreement and described in our privacy policy.

Questions: hello@handrax.com.